Refund & Return Policy
Refund & Return Policy
Effective Date: July 14, 2026
At Loveza, we are committed to delivering high-quality products and ensuring a smooth shopping experience. Every order is carefully inspected before dispatch. If you receive a damaged, defective, or incorrect product, we will work with you to resolve the issue in accordance with this policy.
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1. Eligibility for Returns
Returns are accepted only in the following cases:
- The product received is damaged.
- The product received is defective.
- The wrong product was delivered.
To be eligible for a return:
- You must notify Loveza within 24 hours of receiving your order.
- The product must be unused, unworn, and in its original condition.
- All original tags, accessories, and packaging must be intact.
- A valid Order ID or proof of purchase must be provided.
Requests submitted after 24 hours of delivery may not be accepted.
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2. Mandatory 360° Unboxing Video
A continuous 360° unboxing video is mandatory for all return, replacement, or refund requests.
The video must:
- Show the sealed package before opening.
- Clearly display the shipping label.
- Capture the complete unboxing process without cuts or edits.
- Clearly show the damaged, defective, or incorrect product.
Claims may be rejected if:
- No unboxing video is provided.
- The video is edited or incomplete.
- The package appears tampered with before recording.
- The evidence is insufficient to verify the claim.
All claims are subject to verification, and Loveza's decision after review shall be final.
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3. Replacement Policy
For approved claims, Loveza will first attempt to provide a replacement at no additional cost.
If the exact product is unavailable, Loveza may:
- Offer a similar product of equal or greater value (with your approval).
- Issue Loveza Store Credit equal to the purchase value.
- Process a refund if neither replacement nor store credit can be provided.
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4. Refund Policy
Loveza generally does not offer refunds.
Refunds are only considered in exceptional circumstances, including but not limited to:
- The replacement product is permanently unavailable.
- The ordered product has been discontinued.
- Loveza is unable to fulfill the replacement request.
If a refund is approved:
- The refund will be issued to the original payment method.
- Refunds are generally processed within 7–10 business days after the returned product has been received and inspected.
- Depending on your bank or payment provider, additional processing time may apply before the amount appears in your account.
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5. Non-Returnable & Non-Refundable Items
The following are not eligible for return or refund:
- Used, worn, washed, or damaged products after delivery.
- Products without original packaging or tags.
- Products without the mandatory 360° unboxing video.
- Requests made after the 24-hour reporting period.
- Products damaged due to misuse, negligence, or improper handling.
- Sale, clearance, promotional, or discounted products unless received damaged, defective, or incorrect.
- Free gifts, promotional items, or giveaway products unless they are received damaged or incorrect.
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6. Return Shipping
If your return request is approved because the product is damaged, defective, or incorrect, Loveza will arrange the return shipment or provide return instructions at no additional cost.
Unauthorized returns sent without prior approval may not be accepted.
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7. How to Request a Return
To request a return, replacement, or refund, contact us within 24 hours of delivery.
Please include:
- Order ID
- Description of the issue
- Clear photographs of the product
- Mandatory 360° unboxing video
After reviewing your request, Loveza will provide further instructions if your claim is approved.
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8. Product Appearance
Actual product colors, textures, and finishes may vary slightly due to:
- Screen display settings
- Lighting during photography
- Minor manufacturing variations
Such differences do not qualify as defects and are not valid grounds for a return or refund.
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9. Right to Reject Claims
Loveza reserves the right to reject any return, replacement, or refund request that does not comply with this policy or where sufficient evidence is not provided.
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10. Force Majeure
Loveza shall not be liable for delays or failure to process returns, replacements, or refunds due to events beyond our reasonable control, including natural disasters, pandemics, strikes, government restrictions, courier disruptions, or other unforeseen circumstances.
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11. Policy Updates
Loveza reserves the right to amend or update this Refund & Return Policy at any time without prior notice. Any changes will take effect immediately upon publication on our website.
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12. Contact Us
For any questions regarding returns, replacements, or refunds, please contact us:
Loveza
Website: https://loveza.co.in
Email: help@loveza.co.in