Privacy Policy
Last Updated: July 13, 2026
Welcome to Loveza. Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, browse, or make a purchase from our website, https://loveza.co.in.
1. About Us
Loveza is an Indian brand offering bag charms, accessories, and related products.
Contact Information:
• Email: help@loveza.co.in
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
When you use our website, we may collect the following types of information:
Personal Information:
• Full name
• Email address
• Mobile number
• Shipping and billing address
• Order details
• Payment-related information necessary to complete your purchase
• Communication preferences
• Any information you voluntarily provide through forms, chats, reviews, or customer support
Technical Information
• IP address
• Browser type and version
• Device type and operating system
• Website usage data
• Pages viewed and time spent on pages
• Referral source
• Cookies, pixels, tags, and similar tracking technologies
• Approximate location based on device or network information
Marketing and Interaction Data
• Whether you open our emails or click on links
• Your preferences for offers, updates, and promotions
• Your interactions with advertisements or campaigns, where applicable
3. How We Use Your Information
We use your information for the following purposes:
• To process and deliver your orders
• To confirm payments and prevent fraudulent transactions
• To provide customer support and respond to your queries
• To send order updates, shipping notifications, and service messages
• To improve our website, products, and customer experience
• To personalize content, recommendations, and offers
• To analyze website traffic and performance
• To comply with legal, tax, accounting, and regulatory obligations
• To send promotional emails, messages, or offers where permitted
• To detect abuse, spam, unauthorized access, or security threats
• To support AI-assisted or automated tools used for customer service, fraud detection, analytics, or personalization, where permitted by law
Where required, we rely on your consent to process certain information, and you may withdraw that consent at any time.
4. Payments
All payments on Loveza are processed through secure third-party payment gateways.
We do not store complete card details, UPI credentials, or banking information on our servers.
Payment providers may collect and process your payment information according to their own privacy policies and security standards.
5. Sharing of Information
We do not sell or rent your personal information.
We may share your information only when necessary with:
• Payment gateway providers
• Shipping and logistics partners
• Website hosting, cloud storage, analytics, and technology providers
• Customer support and communication tools
• Marketing or advertising partners, where applicable and permitted
• Professional advisors such as accountants, auditors, or legal consultants
• Government authorities, regulators, or law enforcement when required by law
• A buyer, successor, or other party in connection with a business transfer, merger, acquisition, or restructuring
Some of these service providers may process data outside India. Where this happens, we take reasonable steps to ensure your information is handled securely and in accordance with applicable law.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze traffic, and support website functionality.
Cookies may be used for:
• Keeping items in your cart
• Remembering login or session details
• Measuring website performance
• Understanding how visitors use our website
• Personalizing content and offers
• Supporting advertising or remarketing campaigns, where applicable
You can manage or disable cookies through your browser settings or through any cookie preference tools we provide. Please note that some features of the website may not work properly if cookies are disabled.
7. Data Security
We use reasonable technical, administrative, and organizational safeguards to protect your information from unauthorized access, misuse, loss, or disclosure.
However, no online system, website, or electronic storage method can be guaranteed to be completely secure. While we work to protect your data, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
• Fulfill the purposes described in this Privacy Policy
• Complete your orders and provide support
• Meet legal, tax, accounting, and regulatory requirements
• Resolve disputes
• Enforce our agreements and policies
When information is no longer needed, we will delete, anonymize, or securely archive it as appropriate.
9. Children's Privacy
Loveza does not knowingly collect personal information from children under 13 years of age.
If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.
10. Third-Party Links
Our website may contain links to third-party websites, apps, or services.
We are not responsible for the privacy practices, content, or security of those third-party platforms. We encourage you to review their privacy policies before sharing any personal information.
11. Your Rights
Depending on applicable law, you may have the right to:
• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data where legally permitted
• Withdraw consent where processing is based on consent
• Object to or restrict certain types of processing
• Opt out of promotional communications
• Update your communication preferences
• Request information about how your data is used
To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
If you no longer wish to receive promotional emails, you can unsubscribe using the link in the email or contact us directly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.
Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Loveza
Email: help@loveza.co.in
Phone: +91 7977179417